Head of New Ventures & Digital
10:00 AM How Westpac is Challenging the Payments Landscape by Revealing Real Time Payments and Relieving Customer Pain Points
In our rapidly changing world, there is a need for things to happen instantaneously and payments need to keep up with the pace of these demands, especially since Westpac has 13 million customers, up 2% in 2016. The NPP at Westpac marks a significant change in Australia’s payment industry and will give consumers new levels of personalisation and innovation. Westpac explores the opportunities where customer pain points can be solved and how to plan and navigate the challenges of such a dramatic change in the payments landscape.
In this session…
- Analysing how Westpac is providing safety, security and reliability of the network
- Leveraging real time payments as it is critical to improve efficiency in the next 5 years
- Preparing for the proliferation of overlay services on the NPP in the future and the increase of new technologies