Paul FranklinGeneral Manager of Payment Systems
10:00 AM NAB: How NAB is Benchmarking Innovation in Payments and Technology With Real Time Payments to Ensure Customer Attention
Customer changes in behaviour are being driven by changes and innovation in technology and there is a shift towards payment models that are faster, easier and richer. NAB has 450,000 business customers and is committed to deliver customer led innovation which is significant, scalable and sustainable. They have signed a 10 year exclusive contract with Visa as a strategic partnership to simplify their product offering and significantly invest in its credit and debit portfolio. This is designed to accelerate payments innovation. NAB also has a digital wallet called NAB Pay which was the first mobile banking app to use the Visa Tokenisation Service that allowed contactless smartphone payments.
In this Session…
- Demonstrating how NAB reduces friction and create new customer value
- Defining the opportunity to create industry wide innovation and collaboration
- Exploring beyond the value transfer capability and creating customer centric solutions