Workshops: 28th August 2017

Workshop A

9:00 AM - 11:30 AM Enhancing Customer Experience to Increase Customer Loyalty and Retention

Technological advancements are driving measureable changes to the financial industry today. With increased competition, financial service providers must innovate to protect and grow their market share. Organizations understand the importance of integrating customer centricity into the simplified payments process.
This workshop will explore the issues faced in facilitating a frictionless, responsive and revolutionary payments experience.

  • Aligning customer expectations with the payments process in order to enhance customer experience.
  • Personalizing customers payments experience while not intruding
  • Distinguishing gaps in the customer journey between devices, departments and channels.
  • Creating an omni channel strategy for frictionless transaction experience from start to finish.

Workshop B

9:00 AM - 11:30 AM Digital Identity – Opportunities For Your Business and Customers

Pascal Nizri, Chief Operations Officer, Chekk
Secure digital identity is inextricably linked to our ability to move ahead into the digital age and leverage its dynamic resources and assets. We are seeing a revolution in the way organizations are planning to use Identity and Access Management (IAM) technologies.
Until recently IAM has been largely used for enterprise systems access control, automated provisioning, and audit and compliance.

However, the explosion of mobile, social, cloud and big data is challenging all of us to come up with new customer facing solutions. The session will address the key points of difference that we must consider in developing consumer identity management:

  • What is Digital Identity
  • What your organisation has done to date or is planning to do in this space
  • Which business areas are you / should you be focusing more attention on
  • Digital Identity as a new proposition to complement your business or an enabler for your existing products
  • The main benefits your business can be expecting out of digital identity and the next steps

Pascal Nizri

Chief Operations Officer