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Conference Day Two: 30th August 2017

8:30 AM - 9:00 AM COFFEE AND REGISTRATION

9:00 AM - 9:10 AM Conference Opening – Remarks From the Chairperson

9:10 AM - 9:50 AM CASE STUDY: How is Samsung Building the Digital Wallet Through Strategic Partnerships to Gain Consumer Buy In

Mark Hodgson, Head of Product and Services, Samsung Pay Australia
Samsung Pay launched in Australia in 2016 with the vision to eventually replace your entire wallet by utilizing NFC and MST technologies. Because of the existing contactless payment infrastructure in Australia; there are hurdles for any non-bank entrants to crack. In this session Mark will explore:
  • Trying to build the digital wallet: partnering with issuers, government and transport sectors
  • How to best expand on the functionality of the current offering and the future of the digital wallet
  • Staying ahead of the curve: cracking the challenge of mobile wallets and offline payments
  • What changes does the migration to mobile wallet bring for consumers, merchants, P2P & others

Mark Hodgson

Head of Product and Services
Samsung Pay Australia

9:50 AM - 10:30 AM Is Your Organization Ready For the Digital Identity Revolution?

Pascal Nizri, Chief Operations Officer, Chekk
Digital strategies and regulatory environment are driving increasing needs for customer data access and verification, whilst the new digital world we live in is setting new benchmarks for consumers expectations and experience. Digital Identity is fast becoming an imperative and key enabler for businesses strategy, with associated challenges and great opportunities.
  • Customer experience and Know Your Customer /Customer Due Diligence in today’s world
  • The shift in consumers expectations and personal data ownership
  • How Digital Identity and the shift of personal data ownership will benefit businesses

Pascal Nizri

Chief Operations Officer
Chekk

10:30 AM - 11:00 AM Speed Networking

11:00 AM - 11:30 AM MORNING TEA

11:30 AM - 12:10 PM CASE STUDY: Going Digital – A Shake-Up of Healthcare Payments

Marc Miller, General Manager – Group Strategy and Innovation, Medibank Private Pete Williams, Founder, Medipass
More than $150 billion is spent annually on healthcare in Australia yet innovation in payments is slow moving and in need of a technological revamp. Medibank Private is currently partnering with Medipass to test and implement a new digital payments platform for private healthcare, one which will be a radical departure from the current infrastructure for the benefit of patients, clinicians and payers. In this session Medibank and Medipass will explore:
  • Case study of private healthcare’s current business problem and the proposed solution
  • The transformation of healthcare payments from their current state to a digital environment
  • What are the key challenges for providers, payers and patients
  • How their solution address these challenges and why this payment method will be the future of healthcare payments

Marc Miller

General Manager – Group Strategy and Innovation
Medibank Private

Pete Williams

Founder
Medipass

12:10 PM - 12:50 PM Case Study: How Has Commonwealth Bank Encouraged Intrapreneurship to Facilitate Payment Innovation

Commonwealth Bank has fostered an environment that spurs payment innovation through its emphasis on Intrapreneurship. An intrapreneur by nature is an entrepreneur that operates within a large firm who innovates without incurring the risks. Michael will share in this session his journey that started with an idea on how to improve the payment process through CBA’s Netbank app and eventuated in a concept that will be released later this year as an Australian and Global first.
  • A roadmap from the conception of an idea, through to stakeholder buy in, trial and testing and adoption
  • The benefits Intrapreneurship can host for your organisation and the value of setting up guilds and cross collaboration teams
  • Case study of the key challenges faced when bringing this payment innovation to life

12:50 PM - 1:50 PM LUNCH BREAK


1:50 PM - 2:30 PM Utilising the Real Time Payments Platform to Maximise the Customer Experience

Adrian Lovney, CEO, New Payments Platform
The NPP has been confirmed to roll out later this year and poses innumerable benefits that will shake up the financial industry. These include the ability for users to make real-time payments; send more complete remittance information with payments; address payments in a relatively simple way; and make and receive payments outside of normal business hours. However what are the implications for all key stakeholders?

Adrian will discuss:
  • Progress update on NPP developments and moving towards the launch in 2017
  • What are the plans and prospects for the overlay services
  • How does NPP work and how to achieve buyin and onboarding of the program

Adrian Lovney

CEO
New Payments Platform
With NPP rolling out this year – the faster and simple electronic transfer of funds will offer greater convenience to both the payers and payees and further change their payments behaviour and expectation toward banks in the long run. But what does this mean for the ‘Big Four’? In this session the panellists will discuss how the new platform will impact their institution from a customer experience, forecasting and coordination of operational divisions view.
  • Understanding how market and customers will shift and translating this into forecasting insights
  • Communicating strategy to multiple stakeholders including treasury, operations, fraud and frontline customer support
  • What’s next for NPP and how can this be leveraged at NAB?

Panellists:

Adrian Lovney

CEO
New Payments Platform

Jo Spencer

Head of Technology, Strategy and Architecture – Payments
ANZ

Albert Naffah

Executive Director – NewTech Cash Flow and Transaction Services
Commonwealth Bank

Linda Craven

Head of NPP Organisation Readiness
NAB

3:10 PM - 3:40 PM AFTERNOON TEA

3:40 PM - 4:20 PM CASE STUDY: PSD2 and Open Banking – Making Banks Dance to Customer and Disruption Agendas

Jo Spencer, Head of Technology, Strategy and Architecture – Payments, ANZ
2018 is set to be a game-changing year for banks, digital service providers and customer expectations.
As PSD2 (revised Payment Service Directive) is adopted in Europe and the Open Banking initiative takes off in the UK, banks’ interaction with their customers is under threat and the demand for real-time information and services is becoming the norm. Is this a chance to re-invent banking services, delivered through APIs and how will Australian banks and retailers be pushed to take NPP to the next level?
This session will explore:
  • What the PSD2 and Open Banking initiatives look to achieve
  • What this means for customers in Australia and other countries
  • The risk of disintermediation and banks losing touch with consumers
  • The meteoric rise of the API and the need to find the right partner
  • The push for banks to place emphasis on customer experience (CX) to differentiate and maximize their platform impact
  • The change agenda and who in Australia’s ecosystem can capitalize on it
  • The potential extended use of NPP current and future features in this ever-evolving environment
  • The need for an industry response on data, customer arrangements, identity and security

Jo Spencer

Head of Technology, Strategy and Architecture – Payments
ANZ

4:20 PM - 5:00 PM Macro: How Are Financial Institutions Looking For Exponential Performance, in a Millennial and Mobile First World

Rocky Scopelliti, Global Industry Executive - Banking, Finance & Insurance, Telstra
In his latest report to be published in June, Exponential Performance – In a Millennial, Mobile and Programmatic World, Rocky Scopelliti revealed that the future performance of an institution will be based on its capacity to attract Millennials, extent to which they engage them through mobile apps, and the commensurate share of wallet they attract. In this session Scopelliti will delve into:
  • How do Millennials and mobile technologies, collectively influence exponential growth?
  • How do legacy business models need to transform to thrive in an exponential world, and what are the inflection points that will drive these transformation
  • What technologies enable an institution’s transformation for exponential performance?

Rocky Scopelliti

Global Industry Executive - Banking, Finance & Insurance
Telstra

5:00 PM - 5:00 PM Conference Closing – Remarks from the Conference Chairperson