Conference Day One: 29th August 2017


9:00 AM - 9:10 AM Conference Opening – Remarks From the Chairperson

9:10 AM - 9:50 AM CASE STUDY: Creating a Seamless In-App Payment Innovation to Service a Global Marketplace

Jonathan Rat, Senior Product Manager – Payments, Uber USA
UBER has disrupted the transport industry since its inception in 2009. Now available across 70 different
countries and several arms, including UberRides, UberEats, UberRush, the need for a seamless
payment platform was paramount. Uber’s in-app payment platform simplifies the complexities of
processing payments in foreign currencies whilst remaining simple and intuitive for its customers.
Uber’s mission is to cater for everyone everywhere and as a result this session will focus on satisfying a global marketplace through payment innovation.
  • Removing the friction from a typical and traditional taxi transaction
  • How can we innovate to create a payment solution for countries with different methods, regulations, rules, culture, security and attitude towards ecommerce
  • Maintaining a standardized and seamless payments interface

Jonathan Rat

Senior Product Manager – Payments
Uber USA

9:50 AM - 10:30 AM Leveraging the App Economy For Growth

Peter Santiago, Director In Store, PayPal

Peter Santiago

Director In Store

10:30 AM - 11:00 AM Speed Networking

11:00 AM - 11:30 AM MORNING TEA

11:30 AM - 12:10 PM Case Study: How Woolworth’s Is Building Their Brand and Market Share Through Diverse Payment Method Acceptance

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As Australia’s largest retailer, it is Woolworth’s mission to have the infrastructure in place to accept anything the customer wants to pay with. There is a large focus on how to better increase the customer experience and make each shopping transaction ‘frictionless.’ In this session Vinay will explore:
  • A case study of Woolworth’s acceptance of Chinese Union Pay Card payment method to serve tourists and respond to market demand
  • Undertaking assessments to determine the viability of new payment methods
  • Translating aspects of the ‘UBER experience’ into the Woolworth’s payment experience

12:10 PM - 12:50 PM Case Study: How Is Alipay Driving Cross Border Transactions Whilst Benefitting Local Merchants

George Lawson, Country Manager ANZ, Alipay
According to Tourism Australia, Chinese tourists spend about $8000 on average per person during each visit. The growing demand for Australian-made goods from Chinese consumers is fuelling the expansion of Alipay, a mobile payments platform to Australia. To cater for this market, Alipay has established an embedded POS payment method where customers have the ability to scan a QR code on their smartphone to pay for goods in their currency.
  • Creating a simple and intuitive customer payments experience
  • Driving cross border transactions and servicing a gap in the marketplace
  • Establishing channels for merchants and extracting data to provide insights to retailers
  • Partnering with Commonwealth Bank to expand reach and service offering

George Lawson

Country Manager ANZ

12:50 PM - 1:50 PM LUNCH BREAK

1:50 PM - 2:30 PM PANEL DISCUSSION: Moving Beyond Purely Transactional Payment Innovation to Customer Centric Innovation

Gilles Novel, CEO, Wearify Joe McGuire, Global Head of Sales/Partnerships, Airwallex Penny Webb Smart, Founder, Silvr Igor Fasol, Executive Director, Laypay and Billsumo
With ‘blockchain,’ ‘cryptocurrencies,’ and ‘artificial intelligence’ currently receiving the most airtime in the payments sphere – it has called into question whether fintech’s and disruptors are too focused on the transactional and process driven side of payments. In this session our panelists will discuss:
  • Are financial services placing too much emphasis on fuelling spending and not enough on assisting customers with their banking and becoming financially literate?
  • What are the missing pieces that are happening in customer’s lives that innovation can solve or improve on?
  • Is there too much focus on technology, the actual moment of the transaction and solving a small friction point as opposed to solving a longstanding service problem?
  • How can we understand lifestyles and consumer behaviour to service a need and bridge gaps?

Gilles Novel

Joe McGuire

Joe McGuire

Global Head of Sales/Partnerships

Penny Webb Smart

Igor Fasol

Igor Fasol

Executive Director
Laypay and Billsumo
Question: In Your Eyes – What Would a Regular Payment Look Like In 10 years?

Peter Santiago

Director In Store
Joe McGuire

Joe McGuire

Global Head of Sales/Partnerships

Jonathan Rat

Senior Product Manager – Payments
Uber USA

George Lawson

Country Manager ANZ


3:40 PM - 4:40 PM Interactive Discussion Groups

This is your chance to make your conference experience truly interactive and collaborative.
Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space.
In two rotations, each IDG will last for 30 minutes, allowing you to pick the two top of mind topics you wish to discuss and solve.

3:40 PM - 4:40 PM Roundtable A

Opportunities for Growth Through Partnerships With Banks and Disruptors

3:40 PM - 4:40 PM Roundtable B

New Business Models, Products and Capabilities Possible With the NPP

3:40 PM - 4:40 PM Roundtable C

Easing Customer Payment Experience to Enhance Loyalty and Retention

3:40 PM - 4:40 PM Roundtable D

Early Detection of Cyber Fraud and Securing Payments Data

In light of industry changes, fintech firms and legacy institutions are beginning to realize the benefits of working together to deliver innovative solutions and superior customer experiences. Open innovation recognizes that multinational corporations benefit from partnerships for faster innovation and to open up underlying platforms with API’s to allow plug-and-play data exchange. This panel will discuss:
  • How do you make the leap from incremental to breakthrough innovation?
  • Do tech companies have the culture and financial wherewithal to try new things and banks not?
  • How do you create a symbiotic partnership and a unified strategy?
  • How can you understand the long term effects of a partnership and gauge whether it is right for your organisation?

Sean Sutherland

Head of Digital and E-commerce, Online Travel Agency Division
Flight Centre

Marc Miller

General Manager – Group Strategy and Innovation
Medibank Private

5:20 PM - 6:00 PM Industry Outlook: The Forces Behind Payments Innovation

Paul Bloxham, Chief Economist, HSBC
Paul Bloxham, Chief Economist at HSBC, helps us make sense of all the news swirling around today about payments innovation.
  • There’s been a lot of discussion about the pace of change in global payments. What’s driving that rapid change?
  • How have changes in the global marketplace, digital delivery and rising entrepreneurship impacted payments?
  • What are the main obstacles that prevent innovation in payments?
  • How do Millennials change the way payments are going to develop?
  • What should be the primary focus of the innovation in payments and why?

Paul Bloxham

Paul Bloxham

Chief Economist

6:00 PM - 6:10 PM Conference Closing – Remarks from the Conference Chairperson