Simplifying and enhancing the customer experience through payments innovation: Insights from ANZ, Samsung Pay and the NPP

Simplifying and enhancing the customer experience through payments innovation: Insights from ANZ, Samsung Pay and the NPP

In this eBook, Jo Spencer, Head of Technology, Strategy and Architecture – Payments at ANZ, Mark Hodgson Head of Product and Services at Samsung Pay Australia and Adrian Lovney, CEO of the NPP, explore how to harness new technology platforms to ensure innovation in payments, including how:

  • ANZ is re-inventing banking services by placing an organisation-wide emphasis on CX
  • Samsung is building a digital wallet through strategic partnerships
  • Banks, retailers and merchants can prepare for the NPP and capitalise on the opportunities it provides

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