Simplifying and enhancing the customer experience through payments innovation: Insights from ANZ, Samsung Pay and the NPP
In this eBook, Jo Spencer, Head of Technology, Strategy and Architecture – Payments at ANZ, Mark Hodgson Head of Product and Services at Samsung Pay Australia and Adrian Lovney, CEO of the NPP, explore how to harness new technology platforms to ensure innovation in payments, including how:
- ANZ is re-inventing banking services by placing an organisation-wide emphasis on CX
- Samsung is building a digital wallet through strategic partnerships
- Banks, retailers and merchants can prepare for the NPP and capitalise on the opportunities it provides
From transactional to magical: how Uber has redefined the payments experience through the customer-lens
In this case study, Matt Wegner, Global Head of Partner Payments at Uber Technologies (USA) explores how banks and financial services institutions can successfully leverage new technologies and implement payments strategies that are in line with customer needs.
In this Q&A, Deanne Keetelar, General Manager of Payments and Financial Services at Australia Post provides a glimpse into how Australia Post is developing seamless end-to-end e-commerce experiences in-store and online and the strategies they are using to optimise the consumer experience through providing payment choices to suit all consumer needs.