Conference Day Two: 15th August 2018
8:30 am - 9:10 am Coffee & Registration
9:10 am - 9:20 am Conference Opening – Remarks from the Conference ChairpersonDianne Shay - Senior Manager Payments Industry, Payments, NAB
9:20 am - 10:00 am Case Study: How Uber Designed a Flexible and Instant Payment Experience for Drivers and Why it Has Become the Key to Marketplace Supply and LoyaltyMatt Wegner - Global Head of Partner Payments, Uber Technologies Inc., USA
Most of us are familiar with the “magical” frictionless experience as an Uber rider that propelled the rideshare platform to mind boggling numbers with 75M riders taking more than 10 million rides per day in 70+ countries (5B+ trips since inception) and is still growing. Uber has also applied the same disruptive thinking to innovate the mobile payment experience for drivers too. Millions of Uber drivers experience their own “magic” by determining when and how frequently they are paid. From their mobile device, drivers across the globe can click a button and within seconds, buy gas and groceries or withdraw funds from an ATM.
In this Session …
- Highlight how Uber removed friction from the traditional transportation and payments industry.
- Use debit cards in a way they were not originally intended to unlock an innovation that has application across many industries.
- Demonstrate Carbon, Uber’s new interface for driver earnings and payments.
- Expanding the payment experience globally despite complexity … 70 countries, 60 currencies, evolving regulation, different cultures and a growing expectation for frictionless and instant
Matt WegnerGlobal Head of Partner Payments
Uber Technologies Inc., USA
10:00 am - 10:40 am NAB: How NAB is Benchmarking Innovation in Payments and Technology With Real Time Payments to Ensure Customer AttentionPaul Franklin - General Manager of Payments, NAB
Customer changes in behaviour are being driven by changes and innovation in technology and there is a shift towards payment models that are faster, easier and richer. NAB has 450,000 business customers and is committed to deliver customer led innovation which is significant, scalable and sustainable. They have signed a 10 year exclusive contract with Visa as a strategic partnership to simplify their product offering and significantly invest in its credit and debit portfolio. This is designed to accelerate payments innovation. NAB also has a digital wallet called NAB Pay which was the first mobile banking app to use the Visa Tokenisation Service that allowed contactless smartphone payments.
In this Session…
- Demonstrating how NAB reduces friction and create new customer value
- Defining the opportunity to create industry wide innovation and collaboration
- Exploring beyond the value transfer capability and creating customer centric solutions
Paul FranklinGeneral Manager of Payments
10:40 am - 11:10 am Morning Tea
11:10 am - 11:50 am Enhancing Success and Competitive Advantage Through Leveraging Innovative and New Technology In the Payments SectorLucy Anderson - Head of Payments Innovation, AusPayNet
Mark Hodgson - Head of Product and Services, Samsung
Van Le - Co-Founder and Chief Strategy & Innovation Officer, Xinja
The payments industry is a radically changing scene with major innovations in the way we interact and deal with finances. Customers expect a personalized experience that adheres to their wants and needs and payments are moving towards that. By 2020, 70% of the world (more than 5 billion people) will be connected by mobile devices, facilitating the transition to a cash-free future and more than 20 billion devices will be connected to the Internet and will be making purchases online. Focusing on customer experience will be the major differentiator between businesses.
Our panellists will discuss;
- Their opinions and implications on new payments innovation
- Developing a successful digital strategy to understand and target consumer needs
- How strategies might play out in the next 10 years
Lucy AndersonHead of Payments Innovation
Mark HodgsonHead of Product and Services
Van LeCo-Founder and Chief Strategy & Innovation Officer
11:50 am - 12:30 pm How Australia Post is Driving the Australian E-Commerce Opportunity With Omni-Channel SolutionsDeanne Keetelar - General Manager of Payments and Financial Services, Australia Post
Australia Post has played a vital role in ensuring financial inclusion for all Australians for over 200 years. Today this means helping Australian communities and small businesses realise their potential in a global digital economy by creating seamless end-to-end in-store and online e commerce experiences that offer businesses, government and consumer convenience and choice.
In this Session…
- Enabling the global e-commerce opportunity for businesses of all sizes
- Creating seamless end-to-end e-commerce experiences in-store and online
- Optimising the consumer experience through providing payment choices to suit all needs
Deanne KeetelarGeneral Manager of Payments and Financial Services
12:30 pm - 1:30 pm Lunch Break
3:20 pm - 4:00 pm How Transport NSW is Putting a Mobility Access and Payments Strategy into ActionKurt Brisset - Director, Transport NSW
Traditional Transport ticketing solutions are reforming as consumers demand alternative and more convenient ways to travel and pay. Digitalisation of tickets and payments will be at the forefront of innovation as demonstrated in countries around the world who have already adopted this type of payment. With 1 in 8 people in Australia using public transport as their daily commute, it is important that transport payments adapt to the changing demands of consumers and technology.
In this session…
- Discussing the future of payments in the transport industry
- Highlighting current opportunities and challenges with contemporary ticketing solutions
- Bringing to life the customer centric transition plan
3:40 pm - 4:20 pm Co-opetition in PaymentsUsman Khalid - Executive Director and Head of Payments and Mobile Wallets, Standard Chartered Bank
Business and technology models continue to evolve in cashless payments. Banks as well as non-bank FinTech players have tested several variants in collaboration and in competition with each other. Given the biggest competition in most markets is still cash and not alternate e-payments solutions, co-opetition may be the key to success.
In this Session…
· Build horizontal scale or defend with vertical integration?
· Think client, think user experience.
· The power of network effects – within and across networks.
· Industry examples from Singapore
Usman KhalidExecutive Director and Head of Payments and Mobile Wallets
Standard Chartered Bank
2:50 pm - 3:20 pm Afternoon Tea
4:00 pm - 4:40 pm Shaping Digital Payment Methods by Providing a One Stop Shop Customer ServiceJason MacAllister - Senior Manager of Emerging Payments Strategy, ANZ
Mobile technology is a major area to innovate as more of our lives are integrating with our phones. Australia remains one of the leading adopters of mobile phones with 88% of Australians owning one, up 84% from 2016. Financial services and commerce are becoming increasingly digital with the rise of smartphones and new technology with more than 78% of the population globally making a purchase with a mobile phone in 2017. The adoption of mobile wallets is also becoming more prominent as it creates a more convenient way for customers to pay.
In this session…
- Presenting the functionality of mobile wallets and it’s product offering
- Streamlining payments and it’s effect on consumers and businesses
- Utilising mobile payments to improve customer experience and increase brand engagement and loyalty
Jason MacAllisterSenior Manager of Emerging Payments Strategy
2:00 pm - 2:40 pm The Progressive Enhancement of Customer Experience Through Innovative Authentication Methods in PaymentsMark Verstege - Delivery Manager for Identity Access & APIs, Suncorp
Different payment methods are in a state of
innovation as people are finding more ways to
pay to suit their individual needs. A driving force in
this is the rise of technology enabling multi faceted
authentication methods that encourage better
customers to engagement. In this Session…
• Engaging customers with the product
• Identifying risks in transactions
• Exploring other means of adaptive authentication in
Mark VerstegeDelivery Manager for Identity Access & APIs