14 - 15 August, 2018 | Sir Stamford Circular Quay, Sydney

Conference Day One: 14th August 2018

8:30 am - 9:10 am Coffee & Registration

9:10 am - 9:20 am Conference Opening – Remarks from the Conference Chairperson

Dianne Shay - Senior Manager Payments Industry, Payments NAB

Dianne Shay

Senior Manager Payments Industry, Payments
NAB

9:20 am - 10:00 am How Alipay is Driving Growth In the Australian Market by Creating a Seamless User Experience

George Lawson - Country Manager Alipay
Alipay is one of China’s largest online payment platforms with more than 520 million members and it is coming for Australian shores. Chinese visitors spent $9.2 billion in Australia in 2016 (including education), a figure that’s expected to increase to $13 billion by 2020. Alipay is a key enabling service which allows a customer to pay a merchant by scanning a QR code and can cater for 175,000 transactions per second. The expansion and acceptance of Alipay by Australian retailers will allow visitors to experience and discover products using a preferred payment method. Alipay’s integration with key players in the Australian market such as Commonwealth Bank, Australia Post and retailers is further creating exponential opportunity and growth.

In this session…

  • Analysing how Alipay is unlocking ecommerce growth in Australia
  • Exploring a wealth of customer data from shopping history and credit profile to work with merchants to provide the best costumer experience
  • Providing simple access to payments and creating a frictionless transaction experience for vendors and their customers
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George Lawson

Country Manager
Alipay

10:00 am - 10:40 am How Westpac is Challenging the Payments Landscape by Revealing Real Time Payments and Relieving Customer Pain Points

Peter Pallister - Head of New Ventures & Digital Westpac
In our rapidly changing world, there is a need for things to happen instantaneously and payments need to keep up with the pace of these demands, especially since Westpac has 13 million customers, up 2% in 2016. The NPP at Westpac marks a significant change in Australia’s payment industry and will give consumers new levels of personalisation and innovation. Westpac explores the opportunities where customer pain points can be solved and how to plan and navigate the challenges of such a dramatic change in the payments landscape.

In this session…

  • Analysing how Westpac is providing safety, security and reliability of the network
  • Leveraging real time payments as it is critical to improve efficiency in the next 5 years
  • Preparing for the proliferation of overlay services on the NPP in the future and the increase of new technologies

Peter Pallister

Head of New Ventures & Digital
Westpac

10:40 am - 11:10 am Speed Networking

11:10 am - 11:40 am Morning Tea

11:40 am - 12:20 pm Delivering the Benefits of Real Time Payments

Adrian Lovney - CEO New Payments Platform
Launched to the Australian public earlier this year, Australia’s New Payments Platform (NPP) is the world’s latest real-time payment system.  With real-time clearing and settlement, along with the adoption of the ISO20022 messaging standard, the NPP is world class payments infrastructure enabling fast, versatile, data-rich payments which will meet the evolving needs of a 24/7 digital economy and provides a platform for future innovation.
 
In this session…
·         How the platform is being brought to life
·         Exploring the capabilities of the NPP and how they can be leveraged
·         Enabling the ecosystem to realise the benefits of real time payments
·         What the future holds – how the NPP is seeking to support innovation in the digital age

Adrian Lovney

CEO
New Payments Platform

12:20 pm - 1:00 pm How Showpo is Facillitating Cross Boarder Payments and Innovating Platform Partnerships

Paul Waddy - Operations Manager Showpo
Showpo is a leading online retailer that has seen major growth over the years due to it’s unique social media strategy. Due to their dramatic growth locally and overseas, they have created partnerships with payment platforms to ensure a frictionless payments process for customer conversion. Furthermore, due to their international growth which accounts for 35% of its total revenue, which they expect to expand to 50% in the future, they are focusing on facilitating cross boarder payments to build scale quickly and effectively.
 
In This Session…
·         Expanding the brand’s payment system for international accessibility and reach
·          Providing a frictionless payment experience
·         Implementing payment platform partnerships for ease of use for the customer

Paul Waddy

Operations Manager
Showpo

1:00 pm - 2:00 pm Lunch Break

2:00 pm - 2:40 pm The Rise of Wearable Technology Delivering Value and Convenience to Consumers – How Fitbit is Leading the Way on Wrist Based Payments

Shaun Colligan - Regional Director ANZ at Fitbit
Wearables are expected to count for up to 20% of all proximity payments by 2020 and over 20 billion devices will be connected to the internet, opening up opportunities for payments. Launched in 2017, and now available across the big four and larger regional banks, Fitbit Pay offers convenient and secure payment solutions on the wrist. Consumers are looking for ways to pay for products more efficiently, with seamless process and convenience fast becoming a customer expectation.
 
In this session…
·        Fitbit Pay offering – a safe and secure payment solution for consumers
·        The capabilities of wearables to make instant payments and give consumers freedom and convenience
·        The growth and trajectory of the smartwatch category and what this means for contactless payments with wearables
·        How Fitbit is using wearable payments to drive additional engagement with consumers
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Shaun Colligan

Regional Director
ANZ at Fitbit

2:30 pm - 3:10 pm Evaluating Demographic Disruption and the Impact on Digital Services to Drive Digital Transformation

Rocky Scopelliti - Futurologist .
Millennials are major users of mobiles with 7 out of 8 millennials owning a smartphone and they are using it for payment solutions. They are a large spending population and will account for 54% of the Australian population between now and 2030. This is a market that seeks instant, personalised and seamless customer experiences and businesses are taking note. The boom in contactless payment and digital wallets suggest that Australia is due for growth in digital payments as it has grown 14.2% in 2017.

In this session…

  • Analysing demonstrative key trends and identifying the factors affecting millennials, so that you can grow your business
  • Discussing their motives and drivers to understand future developments
  • Gain insight into their integration of social media, payments and mobile phone use
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Rocky Scopelliti

Futurologist
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3:10 pm - 3:40 pm Afternoon Tea

3:40 pm - 4:20 pm How Digital iD™ is Reimagining Identity for an Online World

Cameron Gough - General Manager, Digital ID Australia Post
The way we identify people in the online world
is evolving rapidly, driven by rapidly shifting
expectations of consumers and the availability of
new technologies. We are about to exit the first
phase of online identity and enter a new one where
control shifts back to consumers and our identity
footprint shrinks. This will drive significant change
for the payments industry but also offers the alluring
potential of decreasing fraud and consumer friction
at the same time. In this session…
• Key trends driving a shift in the way we verify
people online
• A new identity model that offers the promise of
unlocking significant benefits to the economy
• How this new model provides a path to improve
consumer convenience around payments, but also
decrease fraud
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Cameron Gough

General Manager, Digital ID
Australia Post

4:20 pm - 5:00 pm Champagne Roundtable

This is your chance to make your conference experience truly interactive and collaborative. Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space. In two rotations, each IDG will last for 30 minutes, allowing you to pick the two top of minds topics you wish to discuss and solve.

Roundtable A: How to Enhance Collaboration and Partnership to Maximise User Experience
Roundtable B: Development of Artificial Intelligence in Payments Innovation
Roundtable C: Increase of Mobile Technology and Digital Wallets
Roundtable D: Streamlining Payments Methods to Increase Customer Experience

5:00 pm - 5:10 pm Conference Closing – Remarks from the Conference Chairperson

Dianne Shay - Senior Manager Payments Industry, Payments NAB

Dianne Shay

Senior Manager Payments Industry, Payments
NAB

5:10 pm - 5:10 pm Networking Drinks